Offering live chat on your homepage can help visitors feel more welcome on your site.It is also a creative way to start establishing your firm’s service offerings early on and set the basis for earning your customer’s trust.There are few things as frustrating as arriving at a 404 page.R is an e-commerce firm that sells medical equipment.now expect to see and welcomes via live chat box upon visiting a website.
Live chat considerably decreases the cost of serving the customers, as customer service agents can indulge in multiple live chats at a time (extremely difficult over phone), they use time optimally and provide faster support to clients.
These orders are executed through digital commerce, which results to improved buying efficiency for wholesalers, distributors, manufacturers, and other types of sellers.
According to a report from Forrester Research, volume of transactions based on this model of e-commerce will reach by the end of 2021; while Frost & Sullivan expect the transaction volume to cross trillion by 2020.
According to Business.com, China leads the segment with a volume of 2 billion.
In the present world, companies are witnessing their customers purchase online than any other medium.