Worth noting is that aside from AI-based chatbots, there are those that are based on multiple choice scripts, in essence, option Y leads to path B and so on.
Let’s highlight some of the advantages that chatbots offer businesses going by findings in the State of Chatbots report of 2018.
Once a conversation gets too complex for a chatbot, it will be transferred to a human service As consumers continue to move away from traditional forms of communication, chat-based communication methods are expected to rise.
Chatbot-based virtual assistants are increasingly used to handle simple tasks, freeing human agents to focus on higher-profile service or sales cases.
Adding a chatbot to a company's service or sales department requires low or no coding; today, a number of chatbot service providers that allow developers to build conversational user interfaces for third-party business applications.
Perhaps the most important aspect of implementing a chatbot is selecting the right natural language processing (NLP) engine.
Chatbots primarily use artificial intelligence to talk to people and give relevant content or suggestions.
They can function based on a set of instructions or use machine learning.
Chatbots are also used in service departments, assisting service agents in answering repetitive requests.Chatbots use machine learning to identify communication patterns.With continued interacts with humans, they learn to mimic real-life conversations and react to spoken or written requests, in turn, delivering a particular service.The addition of chatbot assistants not only reduces overhead costs by making better use of support staff time, it also allows companies to provide a level of customer service during hours when live agents aren't available.Chatbots can have varying levels of complexity and can be stateless or stateful.